1jji FAQ — Your Questions, Answered

On the Login page, tap "Forgot Password" and enter your registered mobile number or email address. You'll receive an OTP or reset link. Follow the steps, set a new password, and you'll be back in within a couple of minutes. If you're still stuck, contact our 24/7 live support chat.

No — each player is only allowed one active account on 1jji. Having multiple accounts can lead to suspension of all associated accounts and forfeiture of any bonuses. If you've lost access to your existing account, use the password reset option or contact support rather than creating a new one.

Log in to your account and navigate to the Account Settings section. From there you can update your mobile number or email. For security reasons, some changes may require verification via OTP sent to your current registered number. If you no longer have access to the old number, contact live support for assistance.

1jji supports a wide range of Pakistani payment options including JazzCash, Easypaisa, Raast, Bank Transfer, and major debit/credit cards. Mobile wallets are also accepted. All transactions are processed in PKR so there are no currency conversion fees or surprises.

Most deposits via JazzCash and Easypaisa are instant or reflect within a few minutes. Bank transfers may take up to a few hours depending on your bank's processing time. If your deposit has not reflected after a reasonable wait, please contact support with your transaction reference number so we can look into it quickly.

Yes, a minimum deposit amount applies and it is clearly displayed on the deposit page when you are logged in. The minimum is kept low so that players with any budget level can enjoy the platform. Check the deposit section in your account dashboard for the latest limits as they may be updated from time to time.

1jji does not charge any platform fee on deposits. However, your payment provider — for example your bank or mobile wallet — may apply their own transaction charges. We recommend checking with your payment provider if you notice any deductions on their end. The amount credited to your 1jji balance will match what was successfully received by the platform.

Log in to your account, go to the Withdrawal section in your dashboard, select your preferred payment method, enter the amount, and submit the request. Withdrawals can be processed to JazzCash, Easypaisa, Raast, or your registered bank account — all in PKR.

Withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are typically processed within a few hours. Bank transfers may take one to two business days. Our team reviews withdrawal requests promptly and you will receive a notification once your request has been approved and processed.

Common reasons for a delay or decline include incomplete account verification, an active bonus with pending wagering requirements, or a mismatch between your registered payment details and the withdrawal method. Check your account notifications for any pending action items. If everything looks fine on your end, contact our 24/7 support team via live chat with your withdrawal reference number.

New players on 1jji can access a welcome bonus after completing registration and making their first deposit. The bonus details — including percentage, maximum amount, and wagering requirements — are listed on the Promotions page. Make sure to read the terms before claiming so you know exactly what to expect.

A wagering requirement means you need to bet a certain amount before bonus winnings can be withdrawn. For example, if you receive a PKR 500 bonus with a 10x wagering requirement, you need to place bets totalling PKR 5,000 before that bonus converts to withdrawable cash. Progress is tracked automatically in your account dashboard under the Bonuses section.

Absolutely. 1jji regularly runs reload bonuses, cashback deals, free spins on selected Slot Games, and special promotions tied to major Cricket events like PSL and T20 internationals. Check the Promotions page after logging in to see what's currently available for your account.

1jji covers a wide range of sports with Cricket as the headline offering — including Pakistan Super League (PSL), T20 internationals, Test matches, and bilateral series. You can also bet on Football, Esports, and other popular international sports. Head to the Sports section to browse all available markets and live odds.

Yes. 1jji offers live in-play betting on Cricket with odds that update ball by ball. You can place bets on outcomes like next wicket, runs in an over, match winner, and more — all while the game is going on. Make sure you have sufficient balance in your account before the match starts so you can act fast when odds move.

If a match is officially cancelled, abandoned, or postponed without a result being determined, your stake is typically returned to your account balance as a void bet. The exact rules depend on the specific market and are outlined in our Terms and Conditions. You can review them on the Terms and Conditions page.

The 1jji Live Casino features real-time tables hosted by live dealers, including Baccarat, Roulette, Blackjack, Dragon Tiger, and more. Games stream in high definition and you can interact with the dealer and other players. New tables and game variants are added regularly so there's always something fresh to try.

1jji has a large and growing library of Slot Games covering all themes — classic 3-reel slots, video slots, progressive jackpots, and branded titles. Whether you prefer low volatility spins or high-risk high-reward gameplay, there are titles suited to your style. Use the filter and search tools on the Slot Games page to find what you're looking for quickly.

Yes — the entire 1jji platform is fully mobile-optimised. You can enjoy Live Casino tables and all Slot Games directly in your mobile browser without any compromise in quality. For the best experience, download the 1jji App which is purpose-built for mobile and offers faster loading, smoother gameplay, and push notifications for match updates and new promotions.

Visit the Download page and follow the instructions for your device — Android or iOS. The installation process is straightforward and takes under a minute. Once installed, log in with your existing 1jji credentials and you're all set. The app is kept lightweight so it works well even on older smartphones.

Slow loading is usually related to your internet connection. Try switching between Wi-Fi and mobile data to see which is faster. Clear your browser cache and cookies, or try a different browser. If you're using the website, consider downloading the 1jji App instead — it is optimised for lower bandwidth and tends to perform better on standard Pakistani mobile connections.

Our support team is available 24 hours a day, 7 days a week. You can reach us via the live chat widget visible on every page of the site. For less urgent matters, you can also send an email to our support address — found in the footer below. We aim to respond to all queries promptly and our team is fluent in English for your convenience.