1jji Privacy Policy

1 Introduction

1jji ("we", "us", "the Platform") is an online gaming and entertainment service offering Live Casino, Slot Games, Sports Betting, and related products. We are committed to protecting the personal information of every user who interacts with our platform, whether you are a first-time visitor, a registered member, or a returning VIP player.

This Privacy Policy describes our practices around collecting, storing, processing, and sharing your personal data. It also outlines your rights regarding that data and how you can exercise them. We have written this policy in plain language so that every user — regardless of technical background — can understand what is happening with their information.

This policy applies to all users in Pakistan and is written in line with generally accepted data privacy standards. If you do not agree with this policy, please stop using 1jji immediately.

2 Data We Collect

We collect only the information that is necessary to provide you with a safe, functional, and personalised gaming experience. The types of data we gather fall into three broad categories:

We do not collect sensitive information such as political opinions, religious beliefs, or biometric data unless it is specifically required for identity verification purposes in line with regulatory standards.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. Here is how your information is used across the 1jji platform:

• Account Management: To create, maintain, and secure your 1jji account, including password recovery and two-factor authentication.
• Transaction Processing: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets securely and accurately.
• Identity Verification (KYC): To confirm your age and identity as required before processing large withdrawals or unlocking certain account features.
• Platform Improvement: To analyse gameplay patterns, app usage, and site behaviour to improve our services, fix bugs, and introduce features users actually need.
• Personalisation: To tailor promotions, bonus offers, and content to your interests — for example, cricket-related promotions during PSL season or T20 events.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, account abuse, money laundering, and any violation of our Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible Gaming: To monitor usage patterns and proactively flag or assist users who may be showing signs of problem gambling.

We do not use your data for automated decision-making that produces significant legal effects without human review. If any automated tool is used to assess risk or flag accounts, a member of our team will always review the outcome.

4 Sharing Your Information

1jji does not sell, rent, or trade your personal information. We share data only when it is necessary to operate the platform or when required by circumstances outside our control. The limited cases where we share data include:

• Payment Processors: When you make a deposit or withdrawal, relevant transaction data is shared with payment service providers such as JazzCash, Easypaisa, or banking partners. These providers have their own privacy policies and handle your data under their own terms.
• Identity Verification Partners: For KYC checks, we may share your identity documents and personal details with trusted third-party verification services.
• Technology & Hosting Partners: Our platform runs on cloud infrastructure and uses third-party software tools. These vendors may process data on our behalf under strict confidentiality agreements.
• Legal Obligations: If we are required by law, court order, or regulatory authority to disclose your data, we will do so. We will notify you where we are legally permitted to.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified before that happens.

5 Cookies & Tracking

1jji uses cookies and similar tracking technologies to make the platform work properly and to give you a better experience. A cookie is a small text file stored on your device when you visit our website or use our app.

• Essential Cookies: Required for the platform to function. These handle login sessions, security tokens, and basic site navigation. You cannot opt out of these without stopping use of the platform.
• Analytics Cookies: Help us understand how users interact with the site — which pages are visited most, how long sessions last, and where users drop off. This data is aggregated and anonymised.
• Preference Cookies: Remember your settings, such as language preference, notification choices, or display options, so you do not have to reset them every visit.
• Marketing Cookies: Used to show you relevant promotions within the 1jji platform. We do not use these to track you across external websites.

You can manage cookie settings through your browser. Blocking certain cookies may affect platform functionality. For the mobile app, tracking preferences can be managed through your device's privacy settings.

6 Data Security

Protecting your personal and financial information is one of our top priorities. 1jji uses a combination of technical, administrative, and physical safeguards to keep your data secure at all times.

• All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
• Sensitive information such as passwords is hashed and never stored in plain text.
• Financial data is tokenised — your full payment details are not stored on our servers after processing.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff are trained on data handling and confidentiality.
• We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• In the event of a data breach that affects your personal information, we will notify you as quickly as possible and take immediate steps to contain the incident.

While we take every reasonable precaution, no online system is 100% immune to risk. We strongly encourage you to use a strong, unique password for your 1jji account and to enable two-factor authentication where available.

7 Data Retention

We keep your personal data only for as long as it is necessary to fulfil the purposes it was collected for, or as required by applicable legal and financial record-keeping obligations.

• Active Accounts: Data is retained for the lifetime of your account plus a minimum period after closure to comply with financial and dispute-resolution obligations.
• Transaction Records: Financial transaction data is retained for a minimum of five years in line with standard financial record-keeping practices.
• Support Communications: Chat logs and support ticket records are typically retained for up to two years to help resolve any future disputes.
• Inactive Accounts: If your account has been inactive for an extended period, we may contact you before taking steps to archive or delete associated data.

Once your data is no longer needed and no legal obligation requires us to keep it, we securely delete or anonymise it so that it can no longer be linked back to you.

8 Your Rights

You have rights over your personal data and we are committed to honouring them. As a 1jji user, you are entitled to:

• Right to Access: Request a copy of the personal data we hold about you at any time.
• Right to Correction: Ask us to correct any inaccurate or incomplete information in your account.
• Right to Deletion: Request that we delete your personal data, subject to legal retention obligations. Note that deletion requests may result in account closure.
• Right to Restriction: Ask us to limit how we process your data in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: Request your data in a structured, machine-readable format so you can transfer it elsewhere if needed.
• Right to Object: Object to processing of your data for direct marketing or profiling purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the legality of prior processing.

To exercise any of these rights, contact our support team through live chat or via email at [email protected]. We aim to respond to all data requests within 30 days.

9 Minors & Age Policy

1jji is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has created an account on 1jji, please contact us immediately so we can investigate and take appropriate action, including account closure and data deletion.

During the registration process, users are required to confirm their age. Any account found to belong to a minor will be suspended immediately and all associated funds will be held pending investigation and, where appropriate, returned to the verified account holder.

10 Third-Party Services

Our platform integrates with a number of third-party services to deliver core functionality — from payment gateways to game providers and analytics tools. While we carefully vet the partners we work with, each third party operates under their own privacy policy and data practices.

• Game Providers: Live casino tables, slot games, and other content may be delivered by third-party game studios. These providers may receive anonymised session data to ensure fair play and game integrity.
• Payment Gateways: JazzCash, Easypaisa, Raast, and banking partners process transactions on your behalf. Their handling of payment data is governed by their own privacy terms.
• Analytics Providers: We use analytics tools to understand platform usage. Data shared with these tools is aggregated and does not identify individual users.
• Customer Support Tools: Our live chat and support ticketing systems may be powered by third-party software. Chat data is stored securely and used only for support purposes.

1jji is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policies of any third-party service you interact with directly, particularly payment providers.

11 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we make material changes, we will notify registered users via email or an in-platform notification. The "Last updated" date at the top of this page will always reflect the most recent revision.

Continuing to use 1jji after a policy update means you accept the revised terms. If you disagree with any change, you may close your account and request deletion of your data by contacting our support team.

12 Contact & Queries

If you have any questions, concerns, or requests related to this Privacy Policy or how 1jji handles your personal data, our team is ready to help. You can reach us through the in-platform live chat available 24/7, or by emailing us at [email protected].

For general questions about using the platform, visit our FAQ page. For concerns about your account or responsible gaming, visit our Responsible Gaming page for tools and guidance.